Return Policy

1. Our commitment

We take care to pack and ship our Kerala rice and Malabar tamarind so it arrives in good condition. As these are consumable food products, we are unable to accept returns once a package has been opened, except in the cases described below.

2. Purchases made on Amazon or other marketplaces

If you bought a ZAURABHYA product through Amazon or another third-party marketplace, returns, replacements, and refunds are handled entirely under that marketplace's own return policy and timelines. Please raise your request directly with the marketplace where the purchase was made.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, spoiled, or different from what you ordered, please contact us within 48 hours of delivery with:

• Your order or invoice number.
• Clear photos of the product, packaging, and shipping label.
• A brief description of the issue.

Once verified, we will arrange a replacement or refund at no additional cost to you. We do not require you to return the opened product for food-safety reasons.

4. Wholesale and export orders

Bulk wholesale and export orders are subject to the specific terms agreed at the time of quotation or invoice, including quality checks, inspection windows, and any return or replacement terms stated in that agreement. Please refer to your order confirmation or contact your ZAURABHYA representative for details specific to your shipment.

5. What is not covered

• Change of mind after an order has been packed or shipped.
• Products consumed or used beyond a reasonable inspection quantity.
• Issues reported more than 7 days after delivery, except where required by law.
• Damage caused by improper storage after delivery.

6. Refund method and timeline

Approved refunds are issued to the original payment method (or, for marketplace orders, processed by the marketplace) and typically reflect within 5–10 business days, depending on your bank or payment provider.

7. Contact us

To start a return, replacement, or refund request, please reach out via the contact section of our website with your order details.